Drivers Frequently Asked Questions

• See Understanding Your Automobile Taxable Benefit (PDF, 229 KB)

Two things trigger our Preventive Maintenance (PM) reminders: time (every four months) and your vehicle odometer reading (every 4,000 km). In most cases the odometer reading triggers first. We rely on regular odometer readings through our monthly distance reporting system and through our Pre-Authorization Service. The PM Service is an exception based trigger--meaning we won't send your vehicle coordinator a PM notice until your vehicle is over the 4,000 km trigger.

If you've received a PM notice after you've already had the service performed, one of several things may have happened:

• You took the vehicle for an A service before you received our PM notice and the service facility didn't call us for Pre-Authorization. If we don't receive a call from the service facility, your vehicle's maintenance history won't be updated in our system, so we'll continue to issue the PM notice. If this happens, simply call us to have your vehicle's maintenance history updated.
• You took the vehicle in for an unrelated repair and we asked the facility to perform the A service even though the PM notice was just issued. We do this to save you a second trip to the service facility. You can disregard the notice in this case.
• We had an inaccurate monthly odometer reading. If the monthly odometer reading sent to us is incorrect, your PM notice will be affected. The PM service is one of the reasons why accurate monthly distance reports are so important.

Yes if the value of the car wash is less than $25. If you are taking your vehicle for a thorough cleaning (shampoo rugs and detail), ask the facility to call VEMA.

We'll ask them to bill VEMA directly and you won't need to use your FuelCard. Remember, if you're in the Winnipeg area, stop by our facility for a quick and thorough cleaning.

You'll need to pay for the fuel yourself at the pumps, but VEMA will reimburse you. Send a copy of your receipt with a short note with your vehicle's unit number to VEMA c/o Accounts Payable, 626 Henry Avenue, Winnipeg Manitoba, R3A 1P7. Or, if you're in the area, stop by the VEMA Customer Service Office and we'll gladly reimburse you for your fuel expense.

Please be sure to call VEMA as soon as possible to report your lost or stolen FuelCard. We'll cancel the card and send you a replacement.

You'll need to contact your vehicle coordinator for new vehicle information. If your organization doesn't have a central coordinator, call VEMA. We'll be happy to discuss your new vehicle options.

No. VEMA is your MPI agent. We look after all aspects of your vehicle insurance including replacing lost or stolen plates, stickers, registration cards, and renewing your insurance annually.

If you lose a plate, sticker or registration card, please call VEMA. Other agents will not be able to access your vehicle in MPI's system. We can issue new plates directly from our head office in Winnipeg and have them out to you usually the next business day.

• See how to order replacement plates.

There are several things you can do to find out your vehicle unit number:

1. FuelCard. Take a look at your FuelCard. The unit number is the middle five digits.
2. Inside door jamb. You'll find a sticker with your unit number on the inside of the driver's-side door.
3. Call VEMA. We'll be happy to look up your unit number for you.

No. You'll receive one FuelCard for each vehicle. Our FuelCard system makes it easy for you to purchase fuel and minor operating supplies. It's also how we track fuel consumption for every vehicle so it's very important that you use the right FuelCard for the right vehicle. If you fuel up using another vehicle's card, our fuel data, and any reports your organization requests from us, will be flawed. You can easily check that you're using the correct card by cross-referencing the unit number with the middle five digits on your FuelCard.

An E85 vehicle (or flexible fuel vehicle) means that its engine can operate on a combination of fuel types. Your mini van can run on 100% regular unleaded gas, E85 (85% ethanol, 15% gasoline) or any mixture in between. Ethanol is a cleaner fuel that emits lower emissions than regular unleaded gas. You shouldn't experience any differences with driving or maintaining the vehicle.